1. Service scope
AscendantCare provides tenant-scoped software for healthcare and CTE training programs, including cohort management, assignments, AI-assisted grading review, clinical-hour records, CMS 22 skills tracking, document review, guardian consent, audit logs, and evidence exports. ARH provides the platform; each tenant remains responsible for its program operations, regulatory submissions, instructor qualifications, and student communications.
2. Authorized users
Users may access only the tenant, role, student, or guardian records assigned to them. Sharing accounts, bypassing role controls, scraping tenant data, or attempting to access another tenant's records is prohibited. Administrators are responsible for promptly removing access for staff, instructors, students, guardians, and auditors who no longer need the platform.
3. Training and compliance records
Records entered into the platform should be accurate, current, and appropriate for the training program. Instructor sign-offs, grade approvals, retake decisions, document reviews, payment-gate changes, and clinical approvals may be audited and retained. Tenants should not upload patient-identifiable clinical PHI.
4. AI-assisted review
AI-assisted grading and feedback are decision-support tools provided through a third-party AI processor. Instructors and tenant administrators remain responsible for final grading, overrides, retake approvals, and student-facing feedback. AI output is assistive only and must be reviewed by a qualified human before it is relied on for a training decision; it is never the sole basis for a grade, eligibility, or completion outcome.
5. Payments and billing
In the current v1 configuration, learner payment status is controlled by audited manual gates marked paid, unpaid, or waived by authorized tenant staff. Live checkout, Stripe Connect, and platform-fee automation are enabled per tenant only after the production payment runbook and live-mode QA pass.
6. Support and termination
Tenants should route support through their designated tenant contacts and ARH support channels. ARH may suspend access to protect security, comply with law, resolve billing risk, or prevent misuse. Questions about these terms can be sent to legal@ascendantroadholdings.com.